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Come Back Tab - FAQs

  1. You can customise the text which is displayed to a visitor when they leave the tab your website is in and the text which appears when they return.

  2. Yes. This module is designed to be used on all your HubSpot pages including website pages, blog posts and landing pages. The module will not work in email templates.

  3. No. The module, by design, has been set up so it triggers the away message when a visitor navigates to a new tab within their browser window. This functionality can not be edited within the module.

  4. No. This is a local module which means any edits you make to it will apply to only the current page it is on. We have designed it to be like this so you can customise the ‘away’ and ‘welcome back’ messages to fit with the content of the page a visitor is on.

  5. No. Due to technical limitations of web browsers you are not able to add more than more one Come Back Tab to a page as each web page has only one tab associated with it.

  6. No. This module does not make use of CSS as it applies to the HTML title element of a website page.

  7. Please get in touch with Support who will look into the issue and advise as to whether there is a suitable fix. Please also refer to Enlighten IC’s Marketplace Refund Policy.

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