Law Firm Websites - The Do's And Don't's Your website probably sits at the heart of your online business strategy (if you have one) and if set up correctly should be one of your company's key tools for marketing your business and driving leads towards your sales team.
Read More →How you can achieve awesome customer service using social media Welcome to our Customer Service Excellence post in our series of 8 steps to B2B social media success! We hope you’ve found it useful. In this blog we’re going to look at how you can leverage social media as an effective customer service and support tool.
Read More →See how Digital Marketing could change your business With the advent of the internet, the customer journey has changed dramatically. At the click of a button we all now have 24/7 access to our favourite things; shops, entertainment shows, games, newspapers, movies and music and better still we can now access them through our laptops, mobile phones and tablets. Shops never close when you visit them on the web!
Read More →Hello and welcome back to our latest stage in the 8 Steps to B2B Social Media Success - collaboration. In this blog we’ll dip into what collaboration is and how it can work for you and your business when you’re implementing your next social media campaign.
Read More →Customer Service Online: How you can get it right In case you haven't noticed, customer service online is more important now than ever it was before. Your customers obviously aren’t able to see you so your tone of voice, demeanour and attitude needs to be fine tuned so you project the right image for your company online. You might even need to alter your tone depending on what platform you are using. For example, customer service on Facebook may be a little less formal than if you received a formal customer complaint submitted via your website. The way in which you respond to your customers online can provide prospective customers with a real insight into the type of business you are. How you handle it could make or break your reputation!
Read More →Social Media Customer Loyalty Welcome to the sixth step in our series of ‘8 steps to B2B Social Media Success’
Read More →Social Media Education Welcome to the latest blog in our series of 8 steps for B2B Social Media Success!
Read More →Social Media Engagement Go on talk to me… you know you want to!
Read More →Welcome to our 3rd step to social media success - ‘Awareness’ You’ve read our previous blogs about listening and researching as the starting points on your quest to social media success, right?
Read More →Listening to your audience on social media can bring true B2B customer insight! Following last week’s blog on the 8 Steps For Social Media Success, in today’s blog we will take a virtual deep dive into the world of social media listening.
Read More →