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How Do You Do Customer Service Online?

Customer Service Online: How you can get it right In case you haven't noticed, customer service online is more important now than ever it was before. Your customers obviously aren’t able to see you so your tone of voice, demeanour and attitude needs to be fine tuned so you project the right image for your company online. You might even need to alter your tone depending on what platform you are using. For example, customer service on Facebook may be a little less formal than if you received a formal customer complaint submitted via your website. The way in which you respond to your customers online can provide prospective customers with a real insight into the type of business you are. How you handle it could make or break your reputation!

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